Reference

Clear Legal terms for your account

Clear Legal terms show how we handle your account, wallet records and access at partai55.

Account termsData rightsLocal-law accessWallet records
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partai55 Clear Legal terms for your account
CONTACT ROUTES

Get help with Legal questions

A clear contact route helps when you need a policy answer rather than a lobby response.

Policy questions Use live chat from 08:00 to 23:00 WIB for Legal wording, local-law access questions…
Wallet records If DANA, OVO, GoPay or QRIS records need checking, share the transaction reference through…
Data requests Ask through live chat to access or correct account data.
DATA PRACTICE

How we apply Legal policy

We apply the Legal policy to the records needed for account access, payment checking and support resolution.

Account data

We use your registered phone number and account details to confirm who is asking about a Legal matter. Do not place passwords, wallet PINs or full payment credentials in a chat.

Payment references

DANA, OVO, GoPay, QRIS and bank-transfer references are used to match a wallet event with the right account. A receipt can help us resolve a disputed status.

Browser cookies

Cookies can keep a policy page or account session working on your browser. You can manage browser cookie settings, although changing them may affect sign-in and saved page preferences.

Account security

Phone verification comes before account access, and support will not ask for your password or wallet PIN. If your phone access changes, tell us through live chat before requesting account changes.

Record retention

We retain account and payment records only for operational, dispute and Legal needs described in the applicable notice. Support can explain the relevant retention wording for your request.

Policy changes

When a Legal clause changes, we use the policy text shown in the account flow. Ask support for the current wording and the route to request a correction or clarification.

Legal answers before account access

These Legal answers address the questions we hear before an Indonesian account is opened or changed. They cover access wording, phone verification, payment records, cookies, retained data and contact steps. If your situation is specific, open live chat between 08:00 and 23:00 WIB with your registered phone number ready. We will keep the response tied to the policy text that applies to your account.

It covers account opening, phone verification, account access, payment record checks, data handling, cookies, retention and policy changes. Access or eligibility depends on local law. Read the notice shown in your account flow before confirming your details or using DANA, OVO, GoPay, QRIS or bank transfer.

Access depends on local law and the location connected with your account. We show the applicable wording during the account path and may ask for phone verification before access. If your location or status is unclear, contact live chat rather than attempting to bypass an access check.

Phone verification connects the account to the number you provide and helps us protect account changes. It can also help match a DANA, OVO, GoPay, QRIS or bank-transfer reference during support. We will not ask you to place a password or wallet PIN in chat.

Open live chat from 08:00 to 23:00 WIB and state that you want to correct account data. We confirm the registered phone number, explain any identity check and record the request against the applicable Legal wording. Keep payment receipts available only when they relate to the request.

Cookies can support a policy page, session continuity and saved browser preferences. Your browser controls allow you to remove or restrict them, but that may affect sign-in or page settings. The Legal notice explains the cookie purpose, while account security still depends on your login details and phone access.

The applicable Legal notice explains retention for account, payment and support records. We keep records for operational handling, disputes and policy needs described there. Ask live chat for the wording connected to your case, especially when a DANA, QRIS, bank-transfer or virtual-account reference is involved.

Use live chat between 08:00 and 23:00 WIB and provide your registered phone number, the policy clause if known, and a transaction reference when relevant. We can explain the case path and request supporting details. Access questions remain subject to local law and the notice shown for your account.

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